Papa John’s is one of the largest restaurant chains that delivers pizza within the US. It has its headquarters in Kentucky, Jeffersontown. Steve Ritchie is the current CEO and president at Papa John’s Pizza. Before Steve Ritchie’s leadership position, he had different roles at the Papa John’s Pizza since he joined in 1996.

The determined man began working at Papa John’s company as the representative for customer service and his salary was $6 every hour. He later became the delivery driver, then store general manager. In 2006, he became the franchise operator and owner. Recently, he became the COO, Chief Operating Officer, of the delivery company.

There is no doubt that Steve Ritchie will take Papa John’s Pizza Company to a completely new level especially when he apologized to his customers via email for any offensive words said. To him, any offensive views or words no way constitute either the company or Steve Ritchie. He then assured Papa John’s customers that no insensitive, as well as racism language, will ever be tolerated by the company.

The delivery company has nearly 120, 000 corporate together with franchise team group around the globe. It has a goal of offering great services and better pizza to all its customers. In the apologizing letter, Steve Ritchie shared with his company’s customers how they are going to offer them much better services than ever before.

  • The company will bring outside masterly to aid audit its diversity, conclusion, and culture practices.
  • The senior management group of Papa John’s will open its ears to the company’s franchisees and employees to get their feedback in which they believe it can aid them to keep improving and moving forward.
  • Papa John’s company will be very transparent to its customers as well as working team.

Steve Ritchie even promised to lead the efforts. To him, there is nothing more valuable to the company than gaining its customer’s trust once again. The good bit is that Steve Ritchie understands that earning it will not be a walk in the park, but he is extremely determined to translate his words into action.