Steve Ritchie, the CEO of the nationwide Papa Johns chain of pizza restaurants, recently went on a tour of many of the company’s outlets to listen to employees and get their perspectives on work and the direction the company is heading firsthand. The tour was consistent with the Papa Johns corporate philosophy that success comes from putting the job satisfaction of its employees as a top priority.
Visiting stores from Atlanta to Los Angeles, he listened to the concerns and comments of multiple employees and absorbed their thoughts on the topics of customer interaction, charitable giving, community involvement and many more.
One theme that came out his listening was that many employees consider Papa Johns to be an extension of their family, and he was heartened to learn that the job is much more than a paycheck to many team members. In an article from USA Today, he said that he clearly understands that Papa Johns is more than just a collection of restaurants making and delivering pizzas; the people in the stores are representative of their communities and are important as such.
While Steve Ritchie acknowledged that some of the conversations were difficult, he wanted to get his information firsthand and form his opinions based on what employees on the front lines of the operation were saying, and he came to the conclusion that, overall, the Papa Johns team is upbeat and ready to make a new start. He points out that Papa Johns is an operation that is much larger than a single person and that the importance of teamwork is paramount going forward.
Steve Ritchie Papa Johns believes strongly in the importance of getting accurate feedback – even when it’s not necessarily what he wants to hear – and this tour shows how he is willing to do whatever it takes to get an accurate picture of the company he leads. Overall, this tour should serve Steve Ritchie well as he guides Papa Johns forward.